14 Day Money Back Guarantee & Refund Policy
At LearnPress we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us.
- If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full, no-hassle refund within 14 days of your date of purchase. We’d love to know what went wrong and how we can improve.
LearnPress makes every attempt to process the refund as quickly as possible. But our payment processor, Stripe, or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
A refund could not be requested in the following terms:
- The problem is not related to the product
- CSS designs are not supported and cannot be used as a reason for a refund
- The customer refuses to give required details in order for the support team to solve the problem.
- Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
- Refunds do not apply to discounted products, upgrades or renewals.
How do I Apply for a Refund?
If you believe that you qualify for a refund, please email [email protected] with the following information:
- Your order number and your LearnPress Add-ons registered email address.
- A reason for your refund request. If the issue is technical, we require a description of the problem and screenshots, if possible.